We’ve all been there. And it’s the twenty-first century. The world might feel like it’s going to end if we don’t have our internet connection. Well, stop your fretting. We hopefully have the solution to your problem. Although Xfinity ensures their network can handle usage spikes and heavy traffic, everything isn’t always perfect. So here are a few ways to get your internet up and going again. After you’ve troubleshot your modem through the app, you’ll be asked if it worked. If you select No, you’ll be prompted to schedule a call or tweet at Comcast. Or you can try our other solutions below. When rebooted, make sure you’re connected to the correct network. If that didn’t make a difference to your internet connection, try these steps:
Check if all equipment cables are plugged in. Make sure the plugs for the device you’re using haven’t come loose. Make sure the outlets are working correctly.
In My Account, go to the billing tab to see if your payments are successfully going through. Xfinity suggests xFi pods if this is your problem. A two-pack for $199 will help with Xfinity Wi-Fi issues in three bedrooms or if you are two stories above your router. If the problem is an outage in your area, there won’t be much you can do except wait for the network to come back again. But like Xfinity said: they have a team of engineers and technicians who are working 24/7 to keep the network running smoothly. It should only be a matter of time before they fix the problem.
Restart your modem. Check the power and connections of your devices. Make sure your account is up to date. Move closer to your router. Check for Comcast outages.
If you want to learn more about Xfinity internet, check out our full review. If you’re shopping for a new internet provider, check out our reviews for CenturyLink, Verizon Fios, and best internet providers.
